Frequently asked questions for support

With our exclusive Owner-to-Owner® limited warranties, you get peace of mind, plus real added value.

Please contact the retailer you purchased from for details on your order.

If you have an issue with your order, please contact the retailer you purchased it from.

You can locate service providers for Andersen products with our service locator.

Blinds between the glass cannot be replaced. A replacement door panel is necessary.

Many of our windows and doors are available with a blinds between the glass option. Visit our blinds and shades page for more information.

Andersen products with Stormwatch® protection are designed and tested to meet the tough building code requirements in coastal areas. Visit our impact/coastal windows and doors page for detailed product and glass options.

Select E-Series windows and doors offer blinds between the glass in almond, tan and white.
400 Series gliding patio doors and 200 Series Perma-Shield® gliding patio doors are available with white blinds between the glass.  

Andersen does offer Finelight™ grilles that are suspended between the panes of glass, allowing you to easily clean both the inside and outside of your windows and doors (select products). See your local dealer or retailer for availability.

Andersen offers a variety of window hardware styles and patio door hardware styles in many finish options to match any home.

With a wide array of standard sizing and custom sizing in 1/8" increments, rest assured that Andersen can deliver a window or door that will meet your dimensions. Take a look at these sizing tools to find the specific size information you need.

Find measurement guides and more information about rough openings: Determining Rough Opening Sizes for New Andersen® Windows and Patio Doors

Many national, state and regional building codes have required dimensions for emergency escape and rescue openings, known as egress codes. More information about egress codes and requirements for Andersen® windows and doors can be found here.

Request a quote from an Andersen dealer or Home Depot location near you to get a quote on the products you’ve selected for your project.

Need financing for your project? 
Many Andersen dealers and Home Depot locations offer financing options.

Andersen® windows and patio doors made of Fibrex® material, vinyl, fiberglass, or with a prefinished Flexacron® are manufactured with a low-luster, virtually maintenance-free cladding. Painting is not necessary to protect these products.  However, should a color be desired that is not already offered, these materials may be painted by following these guidelines. Aluminum-clad products cannot be painted. Note: Andersen does not warrant the adhesion or performance of paint over vinyl or other factory-coated surfaces.

Many products are offered with unfinished wood interiors as an option. Please refer to individual product pages to determine availability.

The Andersen headquarters is located in Bayport, MN. Our products are sold through a variety of channels in North America. Visit our Where to Buy page to find a retailer near you.